• Higher annual revenues
• Our marketing program
• Industry associations
• Repeat and referral business
• Operations Department
• Annual rentability reporting
• Standard linens and housewares program
• Design and project management services
• Sales & reservations team
• HighStreet’s corporate offices
  

Higher annual revenues

HighStreet is capable of generating higher annual revenues for a property because of the strong value-add we bring to the furnished housing product. We operate on a revenue-sharing basis, which means HighStreet has much more at stake than a traditional property management company or listing agent.

HighStreet’s service delivery is built into our business model, so we can go the extra mile for our clients and guests. For our Owner-Vendors, that extra mile means we take great care of the properties in our inventory, as well as great care of the Clients and Guests who we are privileged to serve.

Our marketing program

HighStreet carefully develops and nurtures industry and professional relationships as part of our primary marketing strategy. HighStreet does not waste time or resources by advertising in the Yellow Pages, or online and classified ads. Instead, we grow our connections by word of mouth, repeat and referral business, industry conferences, networking opportunities, and more.

Industry associations

HighStreet continues to build our award-winning, industry-leading status as the Lower Mainland’s leading provider of temporary furnished housing through our numerous industry connections, memberships, and affiliates.

• Canadian Employee Relocation Council (CERC)
• Employee Relocation Council (United States)
• Vancouver Board of Trade
• Corporate Housing Providers Association (CHPA)

Repeat and referral business

HighStreet enjoys a high percentage of referral and repeat business, which is the greatest compliment our Clients and Guests can give us. Referrals are key to HighStreet’s success! Clients turn to HighStreet for temporary furnished housing when they need to permanently relocate to the Lower Mainland or temporarily transfer to Vancouver for special project work, private business opportunities, and training programs.

Operations department

HighStreet’s Operations department works to ensure that the needs, requests, and requirements of Owner-Vendors, guests, and clients are consistently met and surpassed. We employ full-time team members who are trained and dedicated to coordinating and delivering all kinds of services, including housekeeping, work orders and maintenance requests, and emergency services.

Our professional housekeeping teams take care of each home in our exclusive inventory. We maintain a high degree of care and control over our inventory through regularly scheduled housekeeping services, which includes a condition report process.

Every guest receives mandatory regular bi-weekly housekeeping service, including fresh towels and linens. When a guest checks out, we immediately perform a “reset” service, which includes a top-to-bottom cleaning, an inventory review, and attention to any obvious maintenance or cleaning details (for example, carpet cleaning, a running toilet, a leaky faucet, & etc.).

Annual rentability reporting

Our Operations department can also provide a property-specific Rentability Report, so that each Owner-Vendor knows exactly what is going on with his or her suite.

Standard linen & housewares program

HighStreet has developed a standard linen and housewares program to ensure that every suite in our inventory is equipped with the same high-quality items and bedding.

As part of the set-up process, each Owner-Vendor purchases an amount of bed linens and towels based on the number of bedrooms and bathrooms in the property. We use high quality hospitality white product throughout our inventory, and our supplier relationships allow us to purchase in volume.

We have an in-house laundry facility and storage facility for most housewares. Our standard program and storage facility mean that in the event a Guest requires an additional delivery of product, or needs a lost or broken item replaced, we will have an appropriate replacement on hand.

Design & project management services

From minor cosmetic updates to full-scale renovations, HighStreet’s design & project management services can do wonders for interior spaces!

• Professional interior design consultation & implementation;
• Contractor services for kitchens, bathrooms, flooring, wall coverings, interior finishings, and more;
• HighStreet can manage all aspects of the project, from planning, cost quotations, project implementation, and completion.

Even a relatively simple project, such as replacing standard condo carpeting with engineered flooring, can make a powerful difference in terms of rentability and investment ROI.

Sales & reservations team

With more than three decades of hospitality industry and client services experience among them, HighStreet’s full-time sales and reservations team has the expertise, skills, and dedication to provide the best furnished housing product and experience possible.

HighStreet’s corporate offices

HighStreet’s offices are complete with a fully networked information management system, custom professional reservations management and reporting software system, Internet access, and 24-hour emergency telephone answering service. These features ensure that HighStreet provides prompt, efficient, personalized service to our clients, guests, Owner-Vendors, partners, and suppliers.