We invite Clients and Guests of HighStreet to familiarize themselves with our services, policies, procedures, and other information about their stay.
Check-in time is 4:00 PM. If you require an early check-in (before 4 PM), please arrange your check-in time with your Reservations or Guest Services representative at the time of your reservation.
Meet and greet service:
With our meet and greet service, our Guest Services representatives will welcome you, give you a complete tour of your new suite, and answer any questions you might have about your suite, your building, your neighbourhood, and your stay with HighStreet. Our meet and greet service includes a complete inspection of the suite with you, to show you that everything is in good working order.
Please arrange your meet and greet service with your Reservations or Guest Services representative at the time of your reservation.
The meet and greet service is provided as a complimentary service by HighStreet for arrivals before 10:00pm. A $50 surcharge will apply to meet and greet appointments after 10:00pm.
Check-out time is 10:00 AM.
If you would like to check out after 10 AM, a late check-out must be arranged in advance with your Guest Services representative. Late check-outs are subject to availability and a nominal service charge.
Upon arrival, Guests are required to complete and sign a Guest Registration Card, per the terms our License Agreement for Guests. The Registration Card includes a credit card imprint and the cardholder’s signature from the Guest staying in the property. The Registration Card makes the registered Guest fully and personally liable for any and all damages to or loss of furnishings, fixtures, equipment, walls and floors and other surfaces, & etc. that occurs throughout the Guest’s stay.
If the Guest is not to be personally responsible for such damages, alternative security arrangements may be made at the time of reservation with the Reservations or Guest Services representative.
Our professional housekeeping service is complimentary and provided at no cost to our Guests. At check-in time, Guests enjoy beautifully clean accommodations, a complete supply of luxury hospitality-quality towels and linens, and a start-up supply of home essentials (such as toilet paper, paper towels, dishwashing and laundry detergent).
Following the check-in date, regular housekeeping services are provided once every two weeks. Your housekeeping service includes fresh towels and linen service. The service includes the following:
Additional services can be added to the regular service upon request. Additional services are subject to availability and a nominal fee. Additional services include:
Please note: any cleaning required above and beyond the standard time allocated to clean a suite and/or excessive wear and tear of carpets/flooring/walls and/or furnishings and/or fixtures will result in an applicable service charge.
Our standard time allocated to clean a suite depends on the size of the property.
HighStreet is all about service. Is there a little something extra that would make your stay with us just right?
If you make a request at the time of your reservation, we’ll ensure it’s delivered upon check-in.
If you make a request during your stay, we’ll do our best to fulfill it as soon as possible (usually within 72 hours, depending on the request). Please note that some requests are subject to availability.
Special requests may be subject to a nominal service or delivery charge. Your Reservations or Guest Services representative will let you know if any such charge applies at the time the request is made.