We invite Clients and Guests of HighStreet to familiarize themselves with our services, policies, procedures, and other information about their stay.

• Not-so-standard features
• Arrivals and departures
• Guest Registration Card, Credit Card Information, & Security
• Housekeeping
• Special requests

Not-so-standard Features

• Fully fabulous furnishings, fixtures, décor, and more!
• Complete kitchen with an inventory-wide standard equipment list, including a more-than-sufficient number of table settings, as well as small appliances like rice cookers, kettles, toasters, blenders, & etc
• In-suite washing machine, clothes dryer, iron & ironing board
• High-speed Internet connection (cable or DSL)
• Minimum of one 32” television, DVD player, tier 2 cable TV package (40+ channels), & home stereo system
• One private parking spot (available at most properties)
• A full supply of luxury hospitality-quality towels and linens
• Complimentary bi-weekly professional housekeeping service
• 24/7 Guest emergency services support
• HighStreet is constantly updating, upgrading and improving our inventory and services to better meet the needs, and exceed the expectations, of our guests

Arrivals and departures

Arrivals:

Check-in time:
Check-in time is 4:00 PM. If you require an early check-in (before 4 PM), please arrange your check-in time with your Reservations or Guest Services representative at the time of your reservation.

Meet and greet service:
With our meet and greet service, our Guest Services representatives will welcome you, give you a complete tour of your new suite, and answer any questions you might have about your suite, your building, your neighbourhood, and your stay with HighStreet. Our meet and greet service includes a complete inspection of the suite with you, to show you that everything is in good working order.

Please arrange your meet and greet service with your Reservations or Guest Services representative at the time of your reservation.

The meet and greet service is provided as a complimentary service by HighStreet for arrivals before 10:00pm. A $50 surcharge will apply to meet and greet appointments after 10:00pm.

Departures:

Check-out time:
Check-out time is 10:00 AM. 

Late check-out:
If you would like to check out after 10 AM, a late check-out must be arranged in advance with your Guest Services representative. Late check-outs are subject to availability and a nominal service charge.

Guest Registration Card, Credit Card Information, & Security

Upon arrival, Guests are required to complete and sign a Guest Registration Card, per the terms our License Agreement for Guests. The Registration Card includes a credit card imprint and the cardholder’s signature from the Guest staying in the property. The Registration Card makes the registered Guest fully and personally liable for any and all damages to or loss of furnishings, fixtures, equipment, walls and floors and other surfaces, & etc. that occurs throughout the Guest’s stay.

If the Guest is not to be personally responsible for such damages, alternative security arrangements may be made at the time of reservation with the Reservations or Guest Services representative.

Housekeeping

Our professional housekeeping service is complimentary and provided at no cost to our Guests. At check-in time, Guests enjoy beautifully clean accommodations, a complete supply of luxury hospitality-quality towels and linens, and a start-up supply of home essentials (such as toilet paper, paper towels, dishwashing and laundry detergent).

Housekeeping schedule:

Following the check-in date, regular housekeeping services are provided once every two weeks. Your housekeeping service includes fresh towels and linen service. The service includes the following:

• Kitchen: cleaning the floors, wiping countertops, wiping exterior of appliances and cupboards
• Living room: vacuuming and dusting
• Bathroom(s): wiping down countertops, shower & tub, toilet, sink, and fresh towels
• Bedroom(s): vacuuming and dusting, fresh linens and bedding (does not include duvet change)

Additional services can be added to the regular service upon request. Additional services are subject to availability and a nominal fee. Additional services include:

• More frequent housekeeping service (72 hours notice preferred)
• Linen and towel refresh service (72 hours notice preferred)
• Interior cleaning of fridge and stove
• Washing of dishes, pots and pans
• Garbage removal
• Recycling removal
• Personal laundry & dry cleaning
• Window washing
• Picking up/tidying of personal items

Please note: any cleaning required above and beyond the standard time allocated to clean a suite and/or excessive wear and tear of carpets/flooring/walls and/or furnishings and/or fixtures will result in an applicable service charge.
Our standard time allocated to clean a suite depends on the size of the property.

• One bedroom/one bathroom: 1 hour (2 housekeepers)
• Two bedroom/two bathroom: 1 ½ hours (2 housekeepers)
• Three bedroom/two or three bathroom: 2 hours (2 housekeepers)
• House: 3 hours (2 housekeepers)

Special Requests

HighStreet is all about service. Is there a little something extra that would make your stay with us just right?

• Sleeping arrangements for infants and toddlers
• High chairs, cribs, play pens, and other child-friendly equipment
• Air mattresses (Twin- and Queen-size) and linens for weekend visitors
• Additional housewares
• An extra parking spot (subject to availability)
• Air conditioning (subject to availability)
• Extended cablevision packages
• Extra housekeeping service
• Storage services (subject to availability)
• Fridge stocking
• Gift baskets & flowers
• & more!

If you make a request at the time of your reservation, we’ll ensure it’s delivered upon check-in.
If you make a request during your stay, we’ll do our best to fulfill it as soon as possible (usually within 72 hours, depending on the request). Please note that some requests are subject to availability.

Special requests may be subject to a nominal service or delivery charge. Your Reservations or Guest Services representative will let you know if any such charge applies at the time the request is made.