• License Agreement for Clients and Guests
• Cancellation Policy and Re-Rent Policy
• Pets Policy
• Smoking Policy
• Early Departure Policy (Regular Bookings and Insurance Guests)
• Notice of Intent to Extend

License Agreement for Clients and Guests

You can view a full copy of our License Agreement for Clients and Guests here.

Cancellation Policy

Unlike a hotel, HighStreet never overbooks! Clients and guests must advise HighStreet of any cancellation; cancellations made within fifteen (15) days of arrival forfeit full payment. Cancellations made within fifteen days are subject to HighStreet’s re-rent policy.

Re-rent policy:

If a cancellation is made within 15 days of arrival, HighStreet may attempt to re-rent the accommodations. Any room nights that HighStreet re-rents will be refunded to you, less a 25% administration fee.

Pets Policy

Pets are welcome in designated suites with advance notice to HighStreet, with HighStreet’s express approval, and with a mandatory non-refundable CAD $300.00 service fee. We can accommodate pets in many of our suites, and we require notice of your canine companions and feline friends at the time of your reservation.

Please note, however, that many buildings and suites strictly forbid animals, and our Guests and Clients are responsible for any and all fines and/or other penalties incurred by breach of those rules. Failure to notify HighStreet of any pets constitutes a breach of the License Agreement.

Smoking Policy

Each and every property in HighStreet’s inventory is strictly non-smoking. Any evidence of smoking automatically incurs additional cleaning services, including carpet and upholstery cleaning, which will be charged to the Guest or Client account; the minimum charge for smoking-related cleaning services is CAD $500.00.

Early Departure Policy

Regular bookings:

After a Guest or Client has checked in to a suite, HighStreet requires 30 days’ notice of the Guest’s or Client’s intent to vacate the suite before the agreed-upon check-out date. Without 30 days’ notice, Guests and Clients are liable for full payment of the account or 30 days of the account balance, whichever is less.

For example, our Guest reserves a suite for 45 nights total, but departs after one month; this Guest is liable for full payment of the account, which is 15 nights.

For example, our Guest reserves a suite for 90 nights total, but departs after one month; this guest is liable for 30 days of the account balance, which is 60 nights of total payment required.

Insurance bookings:

After an Insurance Guest has checked into a suite, HighStreet requires 7 days' notice of the Guest's intent to vacate the suite. Insurance accounts are liable for full payment of the account for 7 days after the notice of intent to vacate is received by HighStreet.

Notice of Intent to Extend

Extensions are subject to availability and HighStreet cannot guarantee that any extension can be made at the same nightly rate as the original reservation. Please speak to your Reservations or Guest Services representative as soon as you think you may require an extension.